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Mobile Services at Kakching

 

Kakching is approximately 45 kilometres far away from the Capital city, Imphal of Manipur State in the south. It is the second largest Municipal town in Manipur. It is known as ‘Granny of Manipur. The influence of mobile network service was in voke in the state since 2006. Bharat Sanchar Nigam Limited (BSNL) has introduced the service first. For getting SIM card people waited in long Q for submitting their apllication forms. The network covers all the places of Manipur since it has telephone, WLL services. But those time has gone by, today other private network services like Aircel, Airtel, Vodafone, Idea, Reliance have been started their services. They were compared among themselves for attracting customers providing better services. No more hard labour is required to get SIM cards for any network like the essential commodities sold in the market. That should either its own name or someone’s name but it was validated to use. Verifications may be done according to the terms  and conditions of the network company but it can be used those SIM cards which was in someonse’s name.

In Imphal cities all the networks were fine and non-stop. Everybody can enjoy fully the services of the providers. Either browsing Internet services from datacard or call usage. All are perfect. However, at Kakching, all the mobile services available at Imphal, was also available. But all the services are imperfect to compare with the service provided at Imphal. Call usage is a little better than the internet services by using data card. When connected its speed will be 236.8 Kbps will be shown but not more than 10 to 30 Kbps will be available when used. Moreover, it has also interrupted very frequently so that we are unable to use. When opening a yahoomail account it will take more than 10 minutes. But used in Imphal those speed is fast. We are recharging the same amount for using but received very slow service having the different distant of 45 kms by road. It will be shorter in transmission ways. This shows that they do not provide enough infrastructures for receiving the services. Hope that this will be happen those places as far as from Imphal.

Above this problem, mobile is becoming a fashion. Large percentage of people without aged and gender used now. They have talked about the deduction of their balance. They told that balance was deducted from the account if they recharged. They do not know the reason why? Because unknowingly the value added services were added to the SIM by the service provider. And the customer does not know how to unsubscribe it. For such reasons finally the customer unused the SIM and then unused. They again bought a SIM from the market. After using sometime the value added services like hello tune, jokes etc. etc. will be added again without their knowledge and unused. So, the service provider company will take the acceptance from the SIM holder whether they like it or not and then activated if liked. But the system is totally wrong and nobody complained this to the authority. The authority also practised such things as they got revenue. But it is illegal.

SIMs are largely available in the market with or without activation. Those retailer or agent od dealer would submit the forms in the name known or unknown people if they got photograph and duplicated the identity when sumission. Mostly they themselves validated the SIM with the details they have and sold in the market. Someone bought it for his uses. The customers or buyers did not whether it was in his name or not. To get the SIM by submitting valid documents takes more time and arrangement. So, they bought in black. After using a few days verifications will be done. But on the cover of the Sim the issued name is written and verified that is mine. If in case that is in the name of female they will verify their sister or mother. The company also added value added services. So, SIMs were artificially damaged and demanded more and more. The seller also got more revenue. In some cases, the company will deactivated the SIMs for any unknown reason and the buter will complain to the seller why this SIM that I bought it from is deactivated. They easily replied that you did not submit the documents so that it was deactivated. In this case, without valid documents and form submissin SIMs will not be issued. When applying they will submit someone’s documents, passport photos and application form which mentioned a valid mobile number. Without doing this process, SIMs will not be issued. If SIMs issued, at least valid documents are received. Why the company later demanded to submit valid documents. What is valid documents ? They company knew that most of the they issued were not used by the owner. That’s why they again demanded valid documents. This shows that all these things were done with their knowledge. Their motto is more sales at any possible means either legal or illegal, more revenue. This is a very funny and unauhtorised things.

In this case, here mentioned a practical evidence to which was recently happen to me. I bought an Idea SIM from a retailer. He activated the Sim in the name of Gouramani son of Gambhini, Kakching Khullen (A) NP, Phousupat Leikai. I have recharged First Recharged Coupon of Rs. 51 and 500 mb data usage amount to Rs. 47. He took Rs. 120 from me including the price of the SIM card. I began to use it. After using somedays the message was coming for submitting valid documents. I ignored the message becuase the SIM was activated at my presence in the name of Gouramani by the retailer. I think that there is no nedd to submit documents again. After the deadline the SIM was deactivated i.e. the service was bloged. Then I complained to the retailer why this SIM is blocked. They replied that documents were not submitted. Then without documents how do you get the SIM. He again replied that the documents that they have submitted earlier is not for you. Then how does the company know the SIM is not used by the applicant ? Then I again complained to the Idea Customer Care about the blocked of the SIM. One of the female took up my call and then I asked the reasons for blocking my SIM. She checked out on her system and replied me that the SIM was blocked because of dissubmission of valid documents. Then I asked how did this SIM was issued without valid documents ? I have already submitted all the valid documents when I applied for this SIM. She told me that she could not help in this case. I again asked her to talk with their Executive but she denied and switched down. I complained 3/4 times and told them thatwhy I should submit documents again and again. But no positive response from them. They might know the original applicant. That should be the reason why the SIM was blocked. This shows that SIM blackmailing and earning is a networking issue. They shared each other.

At Kakching every network of mobile is frequently interrupted and its availabilities are also unparallel. After midnight all the networks were closed down. No uninterrupted internet connectivity to the customers were not provided adequate facilities but earned more and more. They did not care their service but sold more and more products. In other words they looted the users. Now the time for taking up neccessary actions against them has come. At least a authority either public reprentatives or goverment would control them otherwise negative results will be coming out for the time being.