Right Action for Right Time
At first, heartily appreciate and congratulation to His Excellency, the Honourable Governor of Manipur, Dr. Ambanikumar for his first very positive step for providing better mobile services provided by Bharat Sanchar Nigam Limited (BSNL), an undertaking firm of Government of India. His excellency called the Chief Secretary of Manipur Government and instructed with regard. This was published on Huyan Lanpao, daily local Manipuri newspaper, on October 14, 2013. As experienced in my life of past 48 years, I never witness to publish such an important news. For this, I heartily expressed congratulation to Huyen Lanpao and its staff, editor and publisher as well. The matter may either be minor or major, but the fact is for the intention of His excellency’s goodwill comment on the improper functionaries of the state goverment and centre government as well. A great image for proper monitoring the state goverment adminitration is reflected on it.
The telecommunication services provided by BSNL in Manipur is unsatisfactory to the customers. They never provide quality service since its operation. But none could comment on their work and maintenance. They never try to get comments on their service and their staff never responed properly when customers contacted for any information of lodged for complaints. They hold Lok Adalats but did not fulfill customers wish. Their staff treated with unatural manners to the customers when they were alone in the state for getting a land line connection or mobile connection or WLL connection. As experienced a customer waited more than 3 years after depositing initial deposit of a land line or WLL connection. Their staff and higher official authorities also gave more attention for those who had a good background either by the state government authority or their circle. For getting a SIM card the customers had suffered a lot of problems like standing whole the day in Q and so on. But, someone could easily get it without any labour in those days. This showed that they never treated their customers in parallel views. Since launching other private mobile network services in the state they lost more than 50% of their customers. They covered all the areas of the state for the service. They provided Broadband services too. They always maintained to provide of their best level in the capital. But it is not satisfactory then what will be happen to the other places apart from Imphal. It is hopeless. But they charges for using their services never deduct as per their rule even though they did not maintain the proper service. This will also be one of the reasons why customers left them day by day.
At Kakching, they provided all their services. But mobile service is always interrupted so that most of the people did not use them. But they were the lone service provider of Internet broadband service at Kakching so that they got the maximum customers here in Thoubal District. But the customers always got slow speed and frequent interrupted service due to lack of technical installations of machineries and cut off optical fibre frequently. As the state wholly suffered the power problem except the VIP and prepaid service at Imphal, the customer lost at least 500 hours out of 720 hours in a month even thou they provide their service during this hours. The customers also lost due to frequent interruption of their service when the power is available. This shows that the customers totally lost but can not leave them as unavailability of alternative service. Other mobile network services provide internet service through SIM card. But that is also more worse so that the customers subscribe their service. They charged the fees for using this service at maximum whereas they provide minimum service. And we have heared about the installation of 3D mobile service at Kakching Telephone Exchange before 4/5 years, but its service is not provided till date. We have lodged complaints to the higher authorities but nothing improved yet. So, people as a whole need a mass social boycott of their services till they provide maximum service.
I again politely appeal to His Excellency for monitoring the services of the basic items like power, water, communication etc. provided by the state government. This is really true that today nothing can be developed without power. For establishing and running small and medium scale industrial unit, telecommunication, communication, servicing units, administration, proper functioning of various government, public and private offices, domestic uses etc depends on power. Without it nothing will be developed and functioned properly. The power supplied by the man made generators never achieved maximum target. But, in Manipur the availability of power supplied by the state government is totally like a powerless state even though the main resource for running Loktak Hydro Electric Power Project, Loktak lake belongs to the state. The state government bought power from the neighbouring state for supplying power in the state. In the average of 60 to 80 megawatt is received in the state per day. But the the state required a capacity of 135 megawatt at least per day for supplying to the consumers. So, due to the availability of unsufficient power, the power department distributed power in load shading system. Pre paid power supplied was recently introduced in the area of Khwairamband Bazar. The department also maintained a VIP line to which power is supplied to the residential areas of Governor, Ministers, MLAs, State Government Offices etc. This VIP line and pre paid areas consumed a capacity of 25 megawatts per day. Other remaining is supplied to the whole state. In some days the state received only 40 to 45 megawatts. In those days 25 megawatts were utilised to supply the said areas without fail and interuption. The remaining 15 to 20 megawatts tried to utilise to the whole state which is impossible to maintain. So, the department instructed to the power sub-stations not to supply power to the public. But according to the policy of India Government, first priority should ge given to the public for any scheme launched by them. But in Manipur, the department always tried to maintain for VIPs who could arrange alternative means. So, the 24x7 hours availability of power to their residential and offices of the VIPs, they should take as public should also get sufficient power supply as them. But it is totally different. And one more thing is that the supply of the remaining power to the other places of the state is also unparallel. Some places got uninterrupted power supply like VIP line in Imphal and some other places got no supply to whole days. This type of power distribution system should create voilence among the public in some days.
The Honourable Chief Minister of Manipur held Power and promised to supply power 20 hours in a day to the whole state. This is his 3rd term of Chief Minister of the state. But he can not even keep up 50% of his words. Very shameful thing it is. But some unofficial sources it is known that at particular places power is supplied as VIP line even though others do not get even an hour in the whole day. Consumers get power in an average of 180 hours out of 720 hours generally in a month. But they charges a revenue of Rs. 310/-, Rs. 400/- and so on in domestic usage per month which varies from place to place. The reason why they charge differently is not known to us but it is a fact. For example, The RE Division No. 1 charges Rs. 310/- per consumer in domestic usage and Rs. 550/- in commercial usage. This is same to whole consumer but the power utilisation per consumer is different. Some rich consumers utilised power by using. rice cooker, washing machine, fridge, TV, Computer, Ceiling and table fans and 5 to 10 bulbs etc. whereas some poor consumers utilised only a little amount of power for 2 to 3 bulbs. However, they charged the amount of Rs. 310/- per month even though their utilisation has a gulf difference. Some consumers were supplied Metre for calculating his power utilisation. But they never count the meter reading, they charged the same fixed rate of Rs. 310/- like the price of a trouser. What a funny thing they treated.
As per Tariff Schedule settled by the Joint Electricity Regulatory Commission of Manipur and Mizoram, the energy charges from 1 to 100 kWh is Rs. 2.20/- per kWh. But in Manipur a consumer of domestic energy usage never goes beyond 60 kWh per month due to the adequate unavailability of energy. So, a consumer should pay Rs 132.00 for energy usage plus Rs. 60 for fixed charged which sums up Rs. 192/- in maximum per unit. At Kakching according to the voluntary survey of the commercial units in the market area to which the department recently installed the Digital meter in the month of April-May 2012, an energy connection shop or servicing unit consumes energy in the average of 40 to 50 kWh per month according to their meter reading. This shows that the department did not supply energy at all but the department charges Rs. 550/- for being a commercial unit. But according to the meter reading, he should pay not more than Rs. 230/- with fixed charges. But the department illegally charged more. Then for a new connection, they charged Rs.4000/- to 5000/- for domestic consumer but in TR they only booked for Rs. 1800/-. When complained and argued, they betrayed and disallowed for that connection. For BPL famalies this initial deposit should not be charged . In short what kind of crusade they treated to the consumers. One more thing is that the department used state force when diconnection to the consumer. They have the legal right to disconnect the energy line of an unpaid consumer but for doing their duty why they used state force. This means that the consumers interrupted when they function their duties but why ? We should need to study the reasons to which can make a solution. To use the state force and disconnected the energy line forcely, should not solve the problem. Some should use alternative means to get energy unauthorizely. Because they could not look after the matter daily. This should make losses to the government more and more.
So, finally I pray to His Excellecy to monitor the departments of the state goverment for better functioning in the interst of the people of Manipur. And if His Ecellency grant me the permission for a meeting I should highly welcome it and never miss the chance.
The telecommunication services provided by BSNL in Manipur is unsatisfactory to the customers. They never provide quality service since its operation. But none could comment on their work and maintenance. They never try to get comments on their service and their staff never responed properly when customers contacted for any information of lodged for complaints. They hold Lok Adalats but did not fulfill customers wish. Their staff treated with unatural manners to the customers when they were alone in the state for getting a land line connection or mobile connection or WLL connection. As experienced a customer waited more than 3 years after depositing initial deposit of a land line or WLL connection. Their staff and higher official authorities also gave more attention for those who had a good background either by the state government authority or their circle. For getting a SIM card the customers had suffered a lot of problems like standing whole the day in Q and so on. But, someone could easily get it without any labour in those days. This showed that they never treated their customers in parallel views. Since launching other private mobile network services in the state they lost more than 50% of their customers. They covered all the areas of the state for the service. They provided Broadband services too. They always maintained to provide of their best level in the capital. But it is not satisfactory then what will be happen to the other places apart from Imphal. It is hopeless. But they charges for using their services never deduct as per their rule even though they did not maintain the proper service. This will also be one of the reasons why customers left them day by day.
At Kakching, they provided all their services. But mobile service is always interrupted so that most of the people did not use them. But they were the lone service provider of Internet broadband service at Kakching so that they got the maximum customers here in Thoubal District. But the customers always got slow speed and frequent interrupted service due to lack of technical installations of machineries and cut off optical fibre frequently. As the state wholly suffered the power problem except the VIP and prepaid service at Imphal, the customer lost at least 500 hours out of 720 hours in a month even thou they provide their service during this hours. The customers also lost due to frequent interruption of their service when the power is available. This shows that the customers totally lost but can not leave them as unavailability of alternative service. Other mobile network services provide internet service through SIM card. But that is also more worse so that the customers subscribe their service. They charged the fees for using this service at maximum whereas they provide minimum service. And we have heared about the installation of 3D mobile service at Kakching Telephone Exchange before 4/5 years, but its service is not provided till date. We have lodged complaints to the higher authorities but nothing improved yet. So, people as a whole need a mass social boycott of their services till they provide maximum service.
I again politely appeal to His Excellency for monitoring the services of the basic items like power, water, communication etc. provided by the state government. This is really true that today nothing can be developed without power. For establishing and running small and medium scale industrial unit, telecommunication, communication, servicing units, administration, proper functioning of various government, public and private offices, domestic uses etc depends on power. Without it nothing will be developed and functioned properly. The power supplied by the man made generators never achieved maximum target. But, in Manipur the availability of power supplied by the state government is totally like a powerless state even though the main resource for running Loktak Hydro Electric Power Project, Loktak lake belongs to the state. The state government bought power from the neighbouring state for supplying power in the state. In the average of 60 to 80 megawatt is received in the state per day. But the the state required a capacity of 135 megawatt at least per day for supplying to the consumers. So, due to the availability of unsufficient power, the power department distributed power in load shading system. Pre paid power supplied was recently introduced in the area of Khwairamband Bazar. The department also maintained a VIP line to which power is supplied to the residential areas of Governor, Ministers, MLAs, State Government Offices etc. This VIP line and pre paid areas consumed a capacity of 25 megawatts per day. Other remaining is supplied to the whole state. In some days the state received only 40 to 45 megawatts. In those days 25 megawatts were utilised to supply the said areas without fail and interuption. The remaining 15 to 20 megawatts tried to utilise to the whole state which is impossible to maintain. So, the department instructed to the power sub-stations not to supply power to the public. But according to the policy of India Government, first priority should ge given to the public for any scheme launched by them. But in Manipur, the department always tried to maintain for VIPs who could arrange alternative means. So, the 24x7 hours availability of power to their residential and offices of the VIPs, they should take as public should also get sufficient power supply as them. But it is totally different. And one more thing is that the supply of the remaining power to the other places of the state is also unparallel. Some places got uninterrupted power supply like VIP line in Imphal and some other places got no supply to whole days. This type of power distribution system should create voilence among the public in some days.
The Honourable Chief Minister of Manipur held Power and promised to supply power 20 hours in a day to the whole state. This is his 3rd term of Chief Minister of the state. But he can not even keep up 50% of his words. Very shameful thing it is. But some unofficial sources it is known that at particular places power is supplied as VIP line even though others do not get even an hour in the whole day. Consumers get power in an average of 180 hours out of 720 hours generally in a month. But they charges a revenue of Rs. 310/-, Rs. 400/- and so on in domestic usage per month which varies from place to place. The reason why they charge differently is not known to us but it is a fact. For example, The RE Division No. 1 charges Rs. 310/- per consumer in domestic usage and Rs. 550/- in commercial usage. This is same to whole consumer but the power utilisation per consumer is different. Some rich consumers utilised power by using. rice cooker, washing machine, fridge, TV, Computer, Ceiling and table fans and 5 to 10 bulbs etc. whereas some poor consumers utilised only a little amount of power for 2 to 3 bulbs. However, they charged the amount of Rs. 310/- per month even though their utilisation has a gulf difference. Some consumers were supplied Metre for calculating his power utilisation. But they never count the meter reading, they charged the same fixed rate of Rs. 310/- like the price of a trouser. What a funny thing they treated.
As per Tariff Schedule settled by the Joint Electricity Regulatory Commission of Manipur and Mizoram, the energy charges from 1 to 100 kWh is Rs. 2.20/- per kWh. But in Manipur a consumer of domestic energy usage never goes beyond 60 kWh per month due to the adequate unavailability of energy. So, a consumer should pay Rs 132.00 for energy usage plus Rs. 60 for fixed charged which sums up Rs. 192/- in maximum per unit. At Kakching according to the voluntary survey of the commercial units in the market area to which the department recently installed the Digital meter in the month of April-May 2012, an energy connection shop or servicing unit consumes energy in the average of 40 to 50 kWh per month according to their meter reading. This shows that the department did not supply energy at all but the department charges Rs. 550/- for being a commercial unit. But according to the meter reading, he should pay not more than Rs. 230/- with fixed charges. But the department illegally charged more. Then for a new connection, they charged Rs.4000/- to 5000/- for domestic consumer but in TR they only booked for Rs. 1800/-. When complained and argued, they betrayed and disallowed for that connection. For BPL famalies this initial deposit should not be charged . In short what kind of crusade they treated to the consumers. One more thing is that the department used state force when diconnection to the consumer. They have the legal right to disconnect the energy line of an unpaid consumer but for doing their duty why they used state force. This means that the consumers interrupted when they function their duties but why ? We should need to study the reasons to which can make a solution. To use the state force and disconnected the energy line forcely, should not solve the problem. Some should use alternative means to get energy unauthorizely. Because they could not look after the matter daily. This should make losses to the government more and more.
So, finally I pray to His Excellecy to monitor the departments of the state goverment for better functioning in the interst of the people of Manipur. And if His Ecellency grant me the permission for a meeting I should highly welcome it and never miss the chance.
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